# Logs & Errors Sometimes things don't work.... AppControl is a governance layer on top of your Mendix hosting platforms, and as a result sometimes things can go wrong either because of underlying API or hosting platform issues, or because of a problem in AppControl itself. To help you troubleshoot problems using AppControl logs are created every time AppControl interacts with your hosting platforms. If you encounter errors when creating releases (e.g. failed pipeline tasks), or you see out of date or missing information (environment status incorrect, missing alerts, missing log files, etc.), check the logs tab in the Support tab (located on the right side of each page). Filter the list of logs for the app that you are having issues with and see if there are any error or warning messages. In some cases you may see failed API calls and the error message will contain additional information that you can use to resolve the issue. In other cases you may not be able to resolve the issue yourself (e.g. An API call failed because the API wasn't available). If you are not able to resolve the issue yourself, and the issue is not temporary (e.g. an API was not available), you can open a ticket using the [feedback](/support/feedback.md) tab. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bluestorm.io/support/logs-and-errors.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.