Logs

Sometimes things don't work.... AppControl is a governance layer on top of your Mendix hosting platforms, and as a result sometimes things can go wrong either because of underlying API or hosting platform issues, or because of a problem in AppControl itself.

To help you troubleshoot problems using AppControl logs are created everytime AppControl interacts with your hosting platforms. If you encounter errors when creating releases (e.g. failed pipeline tasks), or you see out of date or missing information (environment status incorrect, missing alerts, missing log files, etc.), check the logs tab in the Support tab (located on the right side of each page).

Filter the list of logs for the app that you are having issues with and see if there are any error or warning messages. In some cases you may see failed API calls and the error message will contain additional information that you can use to resolve the issue. In other cases you may not be able to resolve the issue yourself (e.g. An API call failed because the API wasn't available).

If you are not able to resolve the issue yourself, and the issue is not temporary (e.g. an API was not available), you can open a ticket using the feedback tab.