AppControl Docs
  • Introduction
  • Overview
    • Features
    • Product architecture
      • AppControl Repository
      • Policy Checks
    • Initial set up
      • AppControl User
      • Install package
      • Configure system
      • Add apps
      • Add users
      • Give permissions
    • User Roles & Access
    • Getting Started
      • Platform Administrator
      • App Owner
      • App Administrator
      • Developer
  • Dashboards
    • Platform
    • Alerts
    • App
      • Log Rule
    • Policies
      • Compare Revisions
    • Releases
      • Create Release
    • Tasks
      • Task Assignment
      • Task Details
    • Insights
      • Components
      • Reports
      • Users
      • Logs
  • Administration
    • Policies
    • Pipelines
      • Approval
      • Backup
      • Build
      • Call API
      • Check Policy
      • Deploy
      • Deploy Configuration
      • Notification
      • Start / Stop
    • Tasks
    • App Groups
    • Access Groups
    • System
      • Accounts
      • Notifications
      • System Status
      • System Logs & Tools
      • System Configuration
      • Repository
        • Log Solution
      • Product License
      • Management API
      • Mendix Configuration
    • Feedback
  • Checks
    • APIs
      • Published APIs must use authentication
    • App
      • Project security level
      • Project security enabled
      • Demo users enabled
      • Anonymous users enabled
      • Strong password policy
      • Default admin username changed
      • Anonymous user access restricted
      • Default admin user restricted
      • Use strong hash algorithm
      • Check user role security for consistency
      • Restrict users to a single session
      • Perform strict page URL checks
      • Project naming standards
    • Components
      • Components with vulnerabilities
      • Mendix runtime version age
      • Mendix runtime support status
      • Non platform supported components
      • Max component age
      • Average age components
      • Use latest version of Marketplace module
      • Use latest version of Marketplace widget
      • Use latest version of Mendix
      • Limit number of Java libraries
      • Limit number of widgets
      • Use minimum Mendix runtime version
    • Constants
      • Do not expose constants to client
    • Development
      • Last commit to production
      • Last commit to project
      • Project documentation standards
      • Project organization standards
      • Project logging standards
    • Domain Model
      • Default member access rights restricted
      • Use read only attributes in XPath constraints
      • Anonymous users can only change own data
      • Anonymous users cannot change unlimited length strings
      • Domain model standards
      • Anonymous user access restricted
      • Naming standards - Domain Model
      • Documentation standards - Domain Model
    • Enumerations
      • Naming Standards - Enumerations
    • Microflows
      • Incorrect date format
      • Incorrect empty string check
      • Empty variable used
      • Apply entity access when generating documents
      • Use inherited entities from System module
      • Web service calls with templates should be escaped
      • Naming Standards - Microflows
      • Logging Standards - Microflows
      • Documentation Standards - Microflows
    • Pages
      • Attributes in data views should be editable
      • Naming Standards - Page Flows
      • Documentation Standards - Pages
  • Support
    • Docs
    • Feedback
    • Tickets
    • Releases
    • System Status
    • User Details
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  1. Support

Tickets

If you encounter a bug or issue while using AppControl you can create feedback by opening the 'Support' tab on the right side of the screen. (If this feature has been enabled by the AppControl administrator) After submitting feedback it can be reviewed and submitted to Blue Storm by your AppControl administrator.

After submitting feedback you can add additional attachments if necessary from the 'Tickets' tab in the Support pop-up.

Support tickets can only be opened by the persons that have been authorized for your organization. When you first order your AppControl subscription you provide Blue Storm with the list of persons authorized to contact Blue Storm support. Typically this is a list of 2 or 3 persons that are the administrators of AppControl in your organization.

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Last updated 10 days ago